LessonsUse cases
Sales skills
Practise discovering needs, handling objections and closing the deal.
Selling is a series of decisions in a conversation: what to ask, how to react to an objection, when to close. People learn it by practising those decisions.
Teaching approach: Practise decisions. A realistic customer conversation where learners choose what to say and see how the customer reacts.
What the lesson looks like
| # | Card | What to write |
|---|---|---|
| 1 | Card — Meet the customer | Who they are, what they use today, why you're talking. |
| 2 | Quiz — How do you open the conversation? | Three options; each comment tells how the customer reacts. |
| 3 | Card — What you found out | What the customer revealed and the need behind it. |
| 4 | Quiz — The customer says: "It's too expensive." | The objection; consequences per option. |
| 5 | Card — How to handle objections | The principle and a short example. |
| 6 | Quiz — Time to close. What do you do? | Consequences per option. |
| 7 | Ordering — Steps of a sales conversation | Needs → value → objections → next step. |
| 8 | Checklist — Before your next call | Open questions, the price answer, the next step. |
Quizzes use Comment per option: each comment describes what the customer does after that choice.
Tips
- Make wrong options what salespeople really do: pitching too early, offering a discount, arguing.
- Write the customer's reaction, not a verdict — "The customer checks their watch" teaches more than "Wrong".
- One lesson per skill (discovery, objections, closing) works better than one long lesson.