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Communication & collaboration

Build skills in giving feedback, resolving conflicts and working together as a team.

Feedback, conflicts and teamwork are about habits, and there is rarely one right answer. People change them by reflecting on their own experience and trying something small.

Teaching approach: Reflect & build a habit. From the learner's own experience to a simple model and an experiment for this week.

What the lesson looks like

#CardWhat to write
1Card — Think of a time…A situation everyone knows, e.g. feedback that didn't land.
2Form — What happened, and how did it feel?Learners describe their own case.
3Card — Why it happensThe idea that explains it.
4Card — A better wayOne simple model with an example sentence.
5Quiz — Which sentence follows the model?A quick check.
6Rate — How confident do you feel about trying it?Self-assessment.
7Checklist — Your experiment this weekOne small thing to try, when and with whom.

Tips

  • One topic per lesson: feedback, a conflict, a meeting — not all at once.
  • Form answers are visible to your team in Results. Say so if the topic is personal.
  • A week later, send a short follow-up in a sequence: "How did your experiment go?"

Customer care

Prepare the team for questions, complaints and difficult situations with customers.

Leading people

Practise delegating, motivating, holding conversations and supporting team members.

On this page

What the lesson looks likeTips